Ghost

Data platforms and databases: what buyers say on the call, and what to say back.

The objections, discovery questions and competitor answers that come up when you sell data and databases. Read them free. Or load them into Ghost and have the right one on your screen the moment the buyer says it.

6objections10discovery questions10competitors7red flags
Buyer"This costs more than what we pay today."
Compared to what, exactly: license only, or license plus the people and hardware to run it?

What Ghost shows on your screen during a data and databases call. The buyer never sees it.

When they push back.

The objections data and databases buyers raise most, what to say in the next ten seconds, and what not to promise.

"This costs more than what we pay today."

Compared to what, exactly: license only, or license plus the people and hardware to run it?

Do not drop price before you know what they are comparing against. Do not invent savings figures.

"Migrating off our current database is too risky."

Which application would be lowest risk to move first, if you did move one?

Do not promise no downtime or automatic conversion. Do not commit your services team without checking.

"We run open source ourselves and it works fine."

That makes sense. How much of your team's time goes into running it versus building on it?

Do not knock open source. Many buyers are contributors and care about it.

"Now isn't a good time, we're in the middle of a migration."

Understood. When that migration lands, what's the next data problem on the list?

Do not push for a decision that competes with their main project. Stay useful and set a clear follow-up.

"Security won't let our data leave our environment."

What are the specific rules: residency, encryption keys, network isolation, or something else?

Do not claim a certification or deployment option you have not confirmed. Do not wave away the concern.

"We already standardized on our cloud provider's databases."

Good to know. Where does that standard work well, and where do teams work around it?

Do not attack the cloud provider. They are often a partner in the same deal.

Every one of these is a deal that slips a quarter if you fumble it. Ghost puts the answer on your screen while the buyer is still talking.

When they name a competitor.

Give them credit, then ask whether that vendor's strength matters to this buyer.

Oracle

Oracle is known for a mature, full-featured database that runs a lot of critical systems. Which of those advanced features does this workload actually depend on?

Microsoft SQL Server

SQL Server is known for being well understood and tightly tied to the Microsoft stack. How much of your roadmap depends on staying in that ecosystem?

Snowflake

Snowflake is known for an easy-to-use cloud data warehouse with strong data sharing. How important is that ease of use compared with cost control for your team?

Databricks

Databricks is known for the lakehouse and strength in data engineering and machine learning. Is your main need data science and AI, or SQL analytics for business users?

MongoDB

MongoDB is known for a flexible document model that developers like. How much does schema flexibility matter versus strict relational structure for this app?

PostgreSQL

Postgres is known for being reliable, open and extensible. Who would run it for you, and how much time does that take today?

Redis

Redis is known for very fast in-memory data and caching. Is your need a cache in front of another database, or a primary store?

Teradata

Teradata is known for large-scale enterprise analytics and long experience. What is driving the conversation about your Teradata estate now?

Elastic

Elastic is known for search and log analytics. Is your main use case search, observability, or general data storage?

CockroachDB

CockroachDB is known for distributed SQL that survives failures across regions. Do you need multi-region writes, or would a single region with replicas do?

Questions that qualify the deal.

Ask these on the first call. Then dig into the pain when they say it out loud.

Qualify

  1. Which databases run your core applications today, and where does analytics happen? Who owns each one?
  2. If you could fix one thing about your data platform this quarter, what would it be?
  3. When that happens, who feels it outside the engineering team?
  4. What happens on your side in the next few months that makes this the right time?
  5. Besides your team, who has to say yes, and who could say no?
  6. Does this come from an existing cloud commitment, a software budget, or a new line item?

Dig into the pain

  • "Our cloud data bill keeps going up and nobody can explain it." Do you know which teams or queries drive most of the spend today?
  • "Our legacy database licensing is painful." Is the pain the cost, the audits, the terms, or how hard it is to run?
  • "Our data is everywhere and nobody trusts the numbers." When two reports disagree, who decides which one is right?
  • "Leadership wants AI but our data is not ready." What is the first AI use case they want, and what data does it need?

Know who is in the room.

Software that stores a company's data and makes it usable. On one side are operational databases that run applications: relational, document, key-value, search and distributed SQL. On the other are analytical platforms: cloud data warehouses and lakehouses where teams run reporting, data science and AI workloads.

Who buys and who signs

Economic buyer
The CTO or CIO for operational databases; the Chief Data Officer or VP Data for analytics platforms. Finance gets involved when cloud spend is on the table.
Champion
A data platform lead, principal engineer or staff DBA who owns the pain day to day.
Users
Application developers, data engineers, analytics engineers, data scientists and DBAs.
Blockers
Security reviews data residency and encryption, procurement pushes on committed spend and exit terms, and enterprise architecture guards the approved technology list. The team running the incumbent database can block quietly if they see a migration as risk to their roles.

Signs the deal isn't real

  • No named workload or application; they "want to modernize the data stack" in general.
  • The proof of concept has no success criteria or no access to real data.
  • The incumbent's renewal is far off and nobody has priced the exit.
  • Only a single engineer is involved and no leader has heard of the project.
  • They want a free extended pilot with no commitment to a decision date.
  • The cloud commitment they plan to use is already fully spoken for.
  • Security or architecture review has not been started and nobody knows who runs it.
14 words data and databases buyers use
OLTP
Transactional workloads that run applications.
OLAP
Analytical workloads that scan and aggregate large data sets.
Lakehouse
A data lake with warehouse features such as tables, transactions and governance.
Open table format
Iceberg, Delta Lake or Hudi; a way to store tables in object storage that many engines can read.
ETL and ELT
Moving and transforming data, before or after loading it.
CDC
Change data capture, streaming row changes out of a source database.
RPO and RTO
How much data you can lose and how long you can be down.
Sharding
Splitting data across nodes to scale writes.
Read replica
A copy of the database that serves reads.
Consumption pricing
Paying for compute and storage used, not for licenses.
Compute and storage separation
Scaling query power independently of stored data.
Vector search
Finding similar items by embedding, used for AI retrieval.
Schema migration
Changing table structures without breaking applications.
Data contract
An agreed shape and quality for data passed between teams.

Selling data and databases: questions

What objections come up when selling data platforms and databases?

The most common are: "This costs more than what we pay today", "Migrating off our current database is too risky", "We run open source ourselves and it works fine", "Now isn't a good time, we're in the middle of a migration", "Security won't let our data leave our environment" and "We already standardized on our cloud provider's databases". Each one above has a line to say back and what to avoid.

What discovery questions should I ask a data and databases buyer?

Start with: Which databases run your core applications today, and where does analytics happen? Who owns each one? If you could fix one thing about your data platform this quarter, what would it be? When that happens, who feels it outside the engineering team? What happens on your side in the next few months that makes this the right time?

Who are the main competitors in data platforms and databases?

Buyers most often compare Oracle, Microsoft SQL Server, Snowflake, Databricks, MongoDB, PostgreSQL, Redis, Teradata, Elastic and CockroachDB.

Who buys data platforms and databases?

Economic buyer: the CTO or CIO for operational databases; the Chief Data Officer or VP Data for analytics platforms. Finance gets involved when cloud spend is on the table.

How does Ghost help on data and databases calls?

Pick the data and databases market pack in Ghost's setup and every card on this page loads into Ghost. When a buyer raises one of these objections or names one of these competitors on a live call, Ghost shows you what to say on your screen, hidden from screen shares and recordings.

Other markets

Have these on screen for your next data and databases call.

Free to start. Pick data and databases in setup and Ghost loads every card on this page.