Ghost

Analytics and business intelligence: what buyers say on the call, and what to say back.

The objections, discovery questions and competitor answers that come up when you sell analytics and BI. Read them free. Or load them into Ghost and have the right one on your screen the moment the buyer says it.

6objections10discovery questions12competitors7red flags
Buyer"It's too expensive once you count all the viewers."
Which users need to build content, and which just need to view or get alerts?

What Ghost shows on your screen during a analytics and BI call. The buyer never sees it.

When they push back.

The objections analytics and BI buyers raise most, what to say in the next ten seconds, and what not to promise.

"It's too expensive once you count all the viewers."

Which users need to build content, and which just need to view or get alerts?

Do not discount before scoping. Do not compare to a bundled tool as if scope were equal.

"We'd have to rebuild every dashboard."

Fair point. How many of those dashboards are used every week?

Do not promise automatic conversion of dashboards. Confirm any migration tooling first.

"We just build reports in Python and spreadsheets."

That works for analysts. How do business users get answers without asking you?

Do not dismiss their skills. Many of these teams are very strong.

"Let's revisit after our warehouse migration."

Makes sense. Is the BI choice part of the migration plan, or separate?

Do not push a BI decision that competes with their core migration.

"Security needs to approve who sees what."

What are their main rules: row-level security, data staying in our warehouse, or something else?

Do not guess on certifications or data handling. Confirm first.

"We already have Power BI as part of our Microsoft deal."

That makes sense. Where is it working well for you, and where do teams still go around it?

Do not run down the incumbent. Many teams use it well.

Every one of these is a deal that slips a quarter if you fumble it. Ghost puts the answer on your screen while the buyer is still talking.

When they name a competitor.

Give them credit, then ask whether that vendor's strength matters to this buyer.

Microsoft Power BI

Power BI is known for strong value and deep ties to Excel and Microsoft. How much of your data and work already lives in Microsoft?

Tableau

Tableau is known for powerful visual analysis that analysts love. Who are you building for: expert analysts or casual business users?

Qlik

Qlik is known for its associative engine and data integration tools. How important is exploring data freely versus following set reports?

Looker

Looker is known for a governed semantic model in LookML. Does your team want to define metrics in code?

ThoughtSpot

ThoughtSpot is known for search and AI-driven analytics for business users. How clean and modeled is the data you'd point it at?

Domo

Domo is known for an all-in-one platform from data connectors to dashboards. Do you want one platform for the whole pipeline or separate tools?

Sigma

Sigma is known for a spreadsheet-style interface on top of the cloud warehouse. Are your business users spreadsheet people?

MicroStrategy

MicroStrategy, now called Strategy, is known for enterprise-scale BI and a strong semantic layer. How large and governed does your deployment need to be?

Sisense

Sisense is known for embedded analytics inside software products. Is your need internal BI or analytics inside your own product?

Amazon QuickSight

QuickSight is known for serverless BI that fits naturally in AWS. Is most of your data in AWS today?

SAP Analytics Cloud

SAP Analytics Cloud is known for BI and planning in one tool for SAP customers. How much of your reporting runs on SAP data?

Oracle Analytics

Oracle Analytics is known for fitting closely with Oracle databases and applications. Is most of your data in Oracle systems?

Questions that qualify the deal.

Ask these on the first call. Then dig into the pain when they say it out loud.

Qualify

  1. When a leader has a question about the business, what happens next, and which tools are involved?
  2. What is the most annoying part of getting a number you trust today?
  3. Can you think of a decision that was late or wrong because the data wasn't there?
  4. Is anything forcing this: a renewal, a warehouse move, or a push for AI?
  5. Who will judge the proof of concept, and what does a win look like for them?
  6. Is BI paid for centrally, by each department, or as part of a bigger suite agreement?

Dig into the pain

  • "Every team has a different number for the same metric." Who owns the definition of your key metrics today?
  • "Our analysts are a bottleneck." How much of your analysts' week goes to building reports versus real analysis?
  • "We have way too many dashboards." If you deleted most of your dashboards tomorrow, would anyone notice?
  • "Leadership wants to ask questions in plain English." What questions would they ask first, and is the data behind those questions clean today?

Know who is in the room.

Tools that let people see and question company data. That covers dashboards and reports, self-service exploration, semantic layers that define metrics once, embedded analytics inside other products, and newer AI features that answer questions in plain language. BI sits on top of a data warehouse, lakehouse or database.

Who buys and who signs

Economic buyer
The Head of Data, VP Analytics or Chief Data Officer for a company standard; a CFO or business unit leader when finance or one department drives the purchase. For embedded analytics, a product leader.
Champion
A BI manager, analytics engineering lead or senior analyst who is tired of building the same report many times.
Users
Analysts who build content, and many more business users who view and explore it. Executives consume summaries.
Blockers
IT and security review data access and row-level security; data engineering cares about load on the warehouse; procurement asks why there are several BI tools; finance asks about per-user costs as viewers grow.

Signs the deal isn't real

  • No named use case beyond "better dashboards".
  • The data warehouse is not ready and nobody owns that work.
  • They want a long free trial with no success criteria.
  • IT already standardized on a bundled tool and the champion has not talked to IT.
  • Analysts like it but no business leader has seen it.
  • The renewal of the incumbent just happened.
  • The AI demo is the only thing that excited them and no one has checked their data quality.
14 words analytics and BI buyers use
Dashboard
A set of charts and metrics on one screen.
Self-service
Business users answering their own questions without an analyst.
Semantic layer
A shared model of metrics and definitions that tools query.
Metric definition
The agreed formula for a number like revenue or churn.
Data model
The tables and relationships the BI tool sits on.
Live connection
Querying the warehouse directly instead of copying data.
Extract
A copy of data loaded into the BI tool for speed.
Row-level security
Rules that limit which rows each user sees.
Embedded analytics
Dashboards placed inside another application.
Creator and viewer
License types for people who build versus consume.
Natural language query
Asking a question in plain words and getting a chart.
Data literacy
How well people read and use data.
Report sprawl
Too many dashboards nobody trusts or maintains.
Headless BI
Metrics served through an API to many tools.

Selling analytics and BI: questions

What objections come up when selling analytics and business intelligence?

The most common are: "It's too expensive once you count all the viewers", "We'd have to rebuild every dashboard", "We just build reports in Python and spreadsheets", "Let's revisit after our warehouse migration", "Security needs to approve who sees what" and "We already have Power BI as part of our Microsoft deal". Each one above has a line to say back and what to avoid.

What discovery questions should I ask a analytics and BI buyer?

Start with: When a leader has a question about the business, what happens next, and which tools are involved? What is the most annoying part of getting a number you trust today? Can you think of a decision that was late or wrong because the data wasn't there? Is anything forcing this: a renewal, a warehouse move, or a push for AI?

Who are the main competitors in analytics and business intelligence?

Buyers most often compare Microsoft Power BI, Tableau, Qlik, Looker, ThoughtSpot, Domo, Sigma, MicroStrategy, Sisense, Amazon QuickSight, SAP Analytics Cloud and Oracle Analytics.

Who buys analytics and business intelligence?

Economic buyer: the Head of Data, VP Analytics or Chief Data Officer for a company standard; a CFO or business unit leader when finance or one department drives the purchase. For embedded analytics, a product leader.

How does Ghost help on analytics and BI calls?

Pick the analytics and BI market pack in Ghost's setup and every card on this page loads into Ghost. When a buyer raises one of these objections or names one of these competitors on a live call, Ghost shows you what to say on your screen, hidden from screen shares and recordings.

Other markets

Have these on screen for your next analytics and BI call.

Free to start. Pick analytics and BI in setup and Ghost loads every card on this page.